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faqs
Our regular shipping schedules apply to our Wedding Collection, but we suggest that you order at least 8-12 weeks in advance to allow time for alterations. For help with group orders, please call J.Crew at 800.205.3877 or email Ashley@jcrew.com.

Standard shipping takes 4 to 7 business days, but you can have your dress the following day if we have it in stock. Call us by noon Eastern time or place your order online by 11 AM Eastern time Monday through Thursday to guarantee overnight shipping.

Within 60 days of original purchase: J.Crew accepts returns if a dress is unworn, unwashed, and unaltered. Refunds must be accompanied by the original receipt and will be made in the form of the original payment. If the original receipt is unavailable, we'll make an exchange or issue a merchandise credit based on the current selling price.
After 60 days of original purchase: J.Crew will make an exchange or issue a merchandise credit for the price at the time of the sale (with original receipt) or for the current selling price (without original receipt).
Please keep the large tag attached to your dress until you are completely satisfied with your purchase. Once the tag is removed, the dress may no longer be returned.
For your convenience, catalog and internet purchases may be returned to any J.Crew retail store for immediate credit.
The best way to avoid disappointment is to check your measurements with our online size chart to make sure you're ordering the right size. If you have any questions about the fit of a particular style, our wedding specialists will be happy to help you.

We take extra care to make sure that your dress arrives to you in impeccable condition. We ship our Limited-Edition and other delicate wedding gowns in a beautiful keepsake box lined with acid-free paper, and include a long white garment bag and a pretty satin hanger so you can carry your dress safely wherever you need to take it. The rest of the dresses in our collection, including our bridesmaid styles, will arrive carefully folded over a hanger and ready to wear. We've noted all special shipping details in our item descriptions—you can view them in our catalogs or at jcrew.com.

If you need it right away, our wedding specialists will try to find one for you. We can put your name on a watch list that we review several times a day for updates. Even if you don't need the dress right away, you can call us to see if a new shipment is expected soon.

Whether you'd like to pay for them together or separately, call the J.Crew wedding specialists at 800.205.3877 and let them know what your party will require. They can keep track of the orders for you and follow up to make sure that all of your bridesmaids have what they need.

Yes. We had so many brides ask to see our wedding gowns and bridesmaid dresses in person that we decided to offer a preview of select samples at the following locations: Rockefeller Center in New York City, Lenox Square in Atlanta, The Grove in Los Angeles and North Michigan Avenue in Chicago.
For the first time, you can try on your wedding gown and bridesmaid samples before placing your order. Just call the store nearest you for an appointment.
Keep in mind that not all pieces from the collection are available at all of the stores listed above—call to find out if the style you are interested in is in fact available at the store you will be visiting.

All of our styles run true to size. Please consult our online size chart for specific measurements. If you have any questions about the fit of a particular dress or would like a recommendation for your figure, call 800 205 3877 to speak to a wedding specialists.

All of our dresses can be professionally tailored to fit you perfectly. They come with a standard seam allowance of 1/2" that can be let out slightly. Our built-in corsets have a couture construction that can't be let out, but a professional tailor should be able to take them in.

Most of our Wedding Collection, including dresses, skirts and tops, is available in regular sizes 0 to 16 and petite sizes up to 12. A few styles are available in tall sizes up to 14, and several others are designed with bodices and hemlines that will accommodate a range of heights. Again, if you have any questions about sizing, a J.Crew wedding specialists will be happy to advise you.

We've designed our Wedding Collection to flatter a wide range of figures, but our fit guide can give you helpful hints about necklines and other features that will make you look your best. If you have any other questions, call us for a recommendation.

We've designed all of our dresses to flatter a wide range of figures. Most of them have A-lines that will balance any figure, especially one with a fuller bottom. See our fit guide for helpful information about necklines and other features.

Don't worry: we've gone to great lengths to ensure that the colors in all shipments match from lot to lot. Just call our Special Occasion line and let us know what your party will need. We can put your names on a waiting list that we update several times a day.

A few of our styles will fit during the first few months of pregnancy. Call our wedding specialists for recommendations. They can tell you which styles have worked for other customers.

The beautiful fabrics we use in our Wedding Collection come from some of the best mills in the world, and each has its own luxurious properties. View our fabric guide to learn about our silks, laces, and cotton cady.

We're happy to send swatches upon availability. Each piece is 3.5" long and 2" wide—call our special occasion line to request them.

We take great care to ensure that the dresses in our Wedding Collection arrive in beautiful condition. Each one comes with a special card printed with easy-to-follow care instructions for your convenience. As a general rule, all of the dresses in our Wedding Collection are dry-clean only.

Again, call our wedding specialists for information about future seasons.

Most of our dresses can be worn with conventional or strapless bras. If the dress covers your shoulders, we've added small lingerie tabs to keep bra straps tucked out of sight. The exceptions are our strapless wedding gowns, including the Vivian and Lillian dresses, which have beautifully constructed built-in corsets for form-fitting support. If you have any questions about what to wear under your J.Crew dress, our wedding specialists can recommend some options for you.

Our cashmere wraps and wristlet purses are popular choices—we recommend any small, luxurious item that your bridesmaids can carry the day of the wedding and keep as a reminder afterwards. Go to our Gifts section to view a selection of beautiful little pieces that would make thoughtful gifts.

Our wedding specialists can help recommend some handsome options for the groom and groomsmen, fathers and brothers, or any other guest at the event. Call 800.205.3877 for more information.