International
We're happy to announce that we now ship internationally and will continue
to add to our list of destinations. Select your ship-to location below:
CANADA
How do I place an order?
By Internet:
Shop at jcrew.com. To ship items to Canada, simply look for the flag at the top right-hand corner of the site and click "Change" if you do not see the Canadian flag.
By Phone:
800 562 0258
How do I find my size?
All sizing is in U.S. sizes. Click here to see our size charts.
What are my payment options?
WE ACCEPT THE FOLLOWING PAYMENT METHODS:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- PayPal
- JCCC*
Orders are subject to verification and acceptance before shipping. Credit cards will be charged when the items are shipped.
*Please note that the J.Crew Credit Card is not available for use in stores outside of the U.S. The J.Crew Credit Card is valid for use in all U.S. stores as well as on jcrew.com orders shipped to the U.S. and Canada.
What are my shipping options?
We're excited to offer flat-rate shipping to Canada for USD 9.95. We ship via UPS Standard service directly to your door. You will receive your order in four to seven business days from the date your order was placed. Taxes will be included in your order total. No additional duties will be applied at checkout or upon delivery. Customs delays can be common when shipping to Canada, so please factor this in when placing your order. Orders shipped to multiple addresses will be charged USD 9.95 for each individual shipment.
All shipments to Canada must be made to a physical address. We are unable to ship to Canada P.O. Boxes. Attention: Customers ordering shipments to the Yukon, Northwest or Nunavut territories must call 800 562 0258 to complete their order. Orders shipped to these territories cannot be processed at jcrew.com at this time.
We do not offer overnight delivery to Canada, but we can send your package in three business days via UPS Express for a flat rate of USD 25. In cases where UPS Standard service is not available, your order will default to UPS Express and will be shipped at a flat rate of USD 25.
Orders shipped to different addresses will be charged separately per individual shipment. Any items shipped via UPS Express to one address will be shipped at a flat rate of USD 25 while items shipped via UPS Standard to another address will be shipped at USD 9.95.
What will the duties and taxes on my order be?
No additional duties will be applied at checkout or upon delivery. For purchases made in Canada, we collect GST and PST where applicable.
How can I get in touch with customer service?
For questions, please email contactus@jcrew.com or call 800 562 0258.
How do I return or exchange an item?
See our return policy here.
Price Adjustments
J.Crew gladly honors price adjustments on full-price merchandise within seven days of the mail-order ship date when accompanied by the original retail receipt or mail-order packing slip. Please email contactus@jcrew.com, including order number or name and address. Items not purchased at full price are ineligible for price adjustments.
Customs
By ordering goods from J.Crew, you authorize our licensed Canadian customs broker to act as your agent and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise.
Tell me about your mail list policies.
Occasionally, we make our customer list available for one-time use to a few carefully screened firms. If you prefer not to have your address disclosed, email contactus@jcrew.com.
Am I eligible for a J.Crew Credit Card?
Yes. However, please note that the J.Crew Credit Card is not available for use in stores outside of the U.S. The J.Crew Credit Card is valid for use in all U.S. stores as well as on jcrew.com orders shipped to the U.S. and Canada. Click here to learn more.
JAPAN
How do I place an order?
By Internet:
Shop at jcrew.com. To ship items to Japan, simply look for the flag at the top right-hand corner of the site and click "Change" if you do not see the Japanese flag.
How do I find my size?
All sizing is in U.S. sizes. Click here to see our size charts in English. Still need help? Email Ritsuko at ritsuko@jcrew.com.
What are my payment options?
WE ACCEPT THE FOLLOWING PAYMENT METHODS:
- JCB
- American Express
- Visa
- MasterCard
- Discover
- PayPal
Orders are subject to verification and acceptance before shipping. Credit cards will be charged when the items are shipped.
What are my shipping options?
We're excited to offer flat-rate shipping of USD 25 on all orders shipped to Japan.
Shipments take 5 to 10 business days to arrive. All shipments to Japan are processed via Yamato Transport. We are not responsible for typographical errors.
What will the duties and taxes on my order be?
All duties and taxes incurred are the responsibility of the customer and are payable upon receipt of the goods from Yamato. The following table is a guideline of duties. For more information, please contact a Japan Customs office. For more info, please click here to go to the Japan Customs website.
Coats 7.4-12.8%
T-shirts 7.4-10.9%
Sweaters 10.9%
Denim jeans 9.1%
Suiting jackets 9.1%
Swimwear 8.4-10.9%
Ties 8.4-13.4%
Handbags 8-16%
Leather shoes 30% or 4300 Yen (whichever is higher)
How can I get in touch with customer service?
For questions in English or Japanese, please email ritsuko@jcrew.com or fax 866 657 4635.
How do I return an item?
Complete the return form included in your shipment and send it along with your returned item(s) to the below address. A refund will be issued to your credit card after we receive your returned item(s) in the United States. The process can take up to three to four weeks.
Return address:
Yamato Transport/International Service Center
Yamato Transport Oji Building
1-9-1 Shinden Adachi-ku
Tokyo 123-0865
Attention: J.Crew
How do I exchange an item?
Complete the exchange form included in your shipment and send it along with your item(s) to be exchanged to the above address.
Price Adjustments
J.Crew gladly honors price adjustments on full-price merchandise within seven days of the mail-order ship date when accompanied by the original retail receipt or mail-order packing slip. Please email Ritsuko at ritsuko@jcrew.com or fax your request, including order number or name and address, to 866 657 4635. Items not purchased at full price are ineligible for price adjustments.
Duty Refund
In order to receive a refund on the duties paid for an item returned, please note that the following process must be observed according to Japan Customs law. You must request documentation from Yamato regarding the duty paid and bring the goods and paperwork to a post office that handles customs duty refunds to apply for your refund there. For exchanges, the above process must be followed to receive a duty refund on the item exchanged and Japan Customs will collect duty on the new item. For further details, please contact Ritsuko at ritsuko@jcrew.com.
Tell me about your mail list policies.
Occasionally, we make our customer list available for one-time use to a few carefully screened firms. If you prefer not to have your address disclosed, email Ritsuko at ritsuko@jcrew.com.
Am I eligible for a J.Crew Credit Card?
We're sorry, but the J.Crew Credit Card is not available at this time to international customers, with the exception of those in Canada.
Select International Destinations
What additional international destinations do you currently ship to?
J.Crew currently ships to Austria, Belgium, Bulgaria, Cyprus, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Martinique, Monaco, Netherlands, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain and the United Kingdom via our international e-commerce partner, FiftyOne.
How do I place an order?
By Internet:
Shop at jcrew.com. To ship items internationally, simply look for the flag at the top right-hand corner of the site and click "Change" to switch countries.
By Phone:
Call Julie and her team at 00 + 1 434 385 5775.
How do I find my size?
All sizing is in U.S. sizes. See our size chart here. Still need help? Email Julie and her team at julie@jcrew.com or call 00 + 1 434 385 5775.
What are my payment options?
We currently accept Visa, MasterCard, and American Express for all international orders.
What are my shipping options?
We're excited to offer flat-rate shipping via DHL Express to our international destinations. For information on rates and delivery times, please refer to the table below.
| Ship-to Country
| Delivery Times
| Shipping Charge
|
United Kingdom |
4 to 8 business days |
GBP 9.95 |
Austria, Belgium, Bulgaria, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Slovakia, Slovenia, Spain |
4 to 8 business days |
EUR 11.95 |
Malta, Romania |
5 to 9 business days |
EUR 11.95 |
Guadeloupe, Iceland, Martinique |
5 to 10 business days |
EUR 11.95 |
Reunion |
5 to 12 business days |
EUR 11.95 |
Cyprus |
6 to 10 business days |
EUR 11.95 |
French Guiana |
7 to 12 business days |
EUR 11.95 |
What will the duties and taxes on my order be?
Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.
Are there any additional costs that will be due upon receipt of my order?
No. When you check out with our e-commerce partner, FiftyOne, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by FiftyOne. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
How can I get in touch with customer service?
Our team is here to help. Email julie@jcrew.com or call 00 + 1 434 385 5775.
How do I return an item?
J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund within 60 days of original purchase. If for any reason you are not satisfied with your international online purchase, email julie@jcrew.com or call 00 + 1 434 385 5775 to initiate a Return Merchandise Authorization, which is required to process a return.
Julie and her team will provide you with instructions on where returns should be shipped. If you choose to return an item, our partner FiftyOne will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
How do I request to be added to the catalog mailing list?
Unfortunately, with the exception of Canada, we are not able to mail catalogs to our international customers at this time. Please view the "browse our catalog" link to see the latest catalog.
What is FiftyOne?
FiftyOne is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in their local currency, aggressive international shipping costs and the lowest possible guaranteed order total. The FiftyOne solution allows us to deliver the best possible shopping experience to our international customers so they can buy from us with certainty.
When am I billed?
Your credit card will be billed by FiftyOne at the time your parcel leaves the United States.
What will my credit-card statement say?
Your credit card will be billed by our partner, FiftyOne, and your credit-card statement will read "51*JCREW PURCHASE," with 51 denoting the FiftyOne network.
Am I eligible for a J.Crew Credit Card?
We're sorry, but the J.Crew Credit Card is not available at this time to international customers, with the exception of those in Canada.
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