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Quality is our highest priority. Always has been, always will be.
Our guarantee: We guarantee our merchandise to be free of manufacturing defects, and will accept any defective item for refund or exchange.
Within 60 days of original purchase: J.Crew gladly accepts returns of unworn, unwashed or defective merchandise for a full refund. Items must be returned in the same condition they were sold in and must be accompanied by the original receipt. Refunds will be made in the form of the original payment. If the original receipt is unavailable, we'll make an exchange or issue a merchandise credit based on the current selling price.
After 60 days of original purchase: J.Crew will gladly make an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt).
Monogrammed, personalized, altered and Final Sale items may not be returned or exchanged.
All in-store returns/exchanges require a government-issued ID and an original receipt to a receive cash/check refund. Returns without an original receipt also always require a government-issued ID.
J.Crew gladly honors a one-time price adjustment on full price merchandise within seven days of the retail purchase or mail order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
A check will be sent for all returns on items purchased with a personal check. Please allow at least 14 business days for mail check to arrive.
Please feel free to contact us with any questions or concerns at 800 205 7961 or contactus@jcrew.com.
For your convenience, catalog and internet purchases may be returned to any J.Crew retail store for immediate credit. Please note our policy as stated above applies to these purchases. J.Crew Factory stores can only accept returns of items that were purchased at a J.Crew Factory location. J.Crew Retail stores can only accept returns of items that were purchased at a J.Crew Retail location or through the Catalog or Internet. Monogrammed or personalized items may not be returned or exchanged.
Click here to find your nearest retail store.
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J.Crew uses SmartLabel by Newgistics to make your return process easy:
- Service is available in the contiguous United States only.
- Your packing slip will include a prepaid, preaddressed return label.
- No postage is required, the cost of return shipping will be deducted from your refund (one item $5.95, two or more items $7.50).
- Drop your package in the US mail
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You can also send the item back to us at the address below using any other traceable method.
Once we receive your package, we will promptly exchange or refund it as you instruct. There's no additional shipping and handling charges on exchanges—we'll just ask that you pay for the return postage.
Our return address is:
J.Crew Returns
25 Millrace Dr.
Lynchburg, VA 24502
click here to print a return label.
If you do not have the packing slip, please include the following information with your return:
- Your name and billing address
- The name, address and zip code of the person who placed the order, if it was a gift.
- The original purchase price and approximate date of the purchase.
- The item number of the merchandise, if available.
Send your item to the address below using any traceable method. Once we receive your package,
we will promptly exchange or refund as you instruct.
Our return address is:
J.Crew Returns
25 Millrace Dr.
Lynchburg, VA 24502
USA
To return or exchange an item from Japan please fill out the packing slip provided with your order and send to:
Yamato Transport Co, Ltd.
International Logistics Baraki Sales Office
Baraki Building 6th Floor
Futamata 717-74
Ichikawa-shi,Chiba-ken
attn: J.Crew
Retail stores in Japan can not handle returns or exchanges of purchases made online.
Click here for orders to Japan FAQs.
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