Gift Card FAQs

What is a J.Crew Gift Card?
It's the perfect gift for everyone on your list. It acts like a debit card. Just choose the amount, and the person you give it to can redeem it for whatever they wish in the amount you specified (up to $500). If you'd like to treat them to something really special over $500, please call us at 800 562 0258.

How can I redeem my J.Crew Gift Card?
Gift Cards can be used at jcrew.com, on catalog phone orders or in any J.Crew, J.Crew Factory or crewcuts store. So shop around. Select the gift you're interested in and use your Gift Card to pay for it. It's so easy. The Gift Card keeps track of the balance, so you can use it on one purchase and then use it again on another with any remaining balance.

Learn how to use a Gift Card online.
Find a store near you.
Call 800 562 0258 to use your gift card on phone orders.


Can I reload my J.Crew Gift Card?
Of course. We can reload your Gift Card after you use it with any additional amount at any J.Crew store (it's a great idea for college students living away from home).

Are there shipping charges on Gift Cards?
Standard shipping is complimentary. Express delivery is available for an additional charge. There are no shipping costs for the J.Crew e-gift Card. Just so you know...Gift Cards are sent separately from other items ordered at the same time, so shipping charges will still apply to other merchandise. (There are no shipping costs for the J.Crew e-gift Card.) Gift Cards (and e-gift Cards) cannot be used for orders shipping to Japan.

Read more about shipping.

Do you offer corporate gift cards?
Yes, for classic Gift Cards only (e-gift Cards are not available for corporate gifts). And we do it at a discounted rate, too—10% off Gift Card orders of $2,500 or more. They're perfect for sales incentives, customer relations and holiday gift giving. Call us to order at 800 562 0258 or email us at crewcorp@jcrew.com.

Gift Card Terms & Conditions

  • Coupons and discounts cannot be applied to Gift Card purchases. If merchandise items are included in your order, coupon value will only apply to merchandise items.
  • Sales tax will not be applied to Gift Card purchases. If merchandise items are included in your order, tax will only apply to merchandise items.
  • Total Gift Card purchase amount cannot exceed $1,000 per order— please create separate orders if Gift Cards exceed this maximum or call us at 800 562 0258 to place your order.
  • J.Crew will not be responsible for lost or stolen Gift Cards.
  • J.Crew Gift Cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash (except where required by law) or applied to a J.Crew Credit Card account.