Gift Card FAQs

What is a J.Crew Gift Card?
It's the perfect gift for everyone on your list. It acts like a debit card. Just choose the amount, and the person you give it to can redeem it for whatever they wish in the amount you specified (up to $500). If you'd like to treat them to something really special over $500, please call us at 800 562 0258.

How can I redeem my J.Crew Gift Card?
Gift cards can be used at;; on phone orders; or in any J.Crew, J.Crew Factory, J.Crew Mercantile or crewcuts store. So shop around, select the item you’re interested in and use your gift card to pay for it. It’s so easy. The gift card keeps track of the balance, so you can use it on one purchase and then use it again on another with the remaining balance.

Learn how to use a gift card online.
Find a store near you.
Call 800 562 0258 to use your gift card on phone orders.

Can I add more money to my J.Crew Gift Card?
Of course. You can add an additional amount to your gift card at any J.Crew store (it's a great idea for college students living away from home).

Are there shipping charges on Gift Cards?
We offer complimentary standard shipping on our gift cards. There are no shipping costs for the J.Crew e-gift card. Gift cards are sent separately from other items ordered at the same time, so shipping charges will still apply to other merchandise.

Read more about shipping.

Do you offer corporate gift cards?
Yes, for classic gift cards only (e-gift cards are not available for corporate gifts). We do it at a discounted rate too—10% off gift card orders of $2,500 or more. They're perfect for sales incentives, customer relations and holiday gift giving. Call us to order at 800 562 0258 or email us at

Gift Card Terms & Conditions

  • Coupons and discounts cannot be applied to gift card purchases. If other merchandise is included in your order, the coupon value will apply only to those items.
  • Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items.
  • The purchase and redemption of gift cards cannot exceed $1,000.
  • J.Crew will not be responsible for lost or stolen gift cards.
  • J.Crew gift cards are nonrefundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash (except where required by law) or applied to a J.Crew Credit Card account.