Quality is our highest priority. Always has been, always will be.

our guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID.

retail store purchases

J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Outside North America, we cannot accept cross-border returns. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged. Your UK statutory rights are not affected by our return policy.

j.crew phone and internet purchases

U.S. customers
For your convenience, J.Crew phone and Internet purchases, excluding fine jewelry, that shipped to a U.S. address may be returned to any J.Crew store in the United States for a full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged. Customers may also choose to ship their items back on their own using either of the below methods:

  • J.Crew's Flex Label: This label provides quick, convenient return service. Our Flex Label works with both UPS and the U.S. Postal Service.
    • This service is available in all 50 states; Washington, DC; and Puerto Rico.
    • Shipping charges are prepaid and no postage is required.
    • The cost of return shipping, $5 for any number of items, will be deducted from your refund. Simply affix the Flex Label to your package and drop it off in a UPS Drop Box or at a UPS store, or give it to a UPS carrier. You may also drop it in a mailbox, drop it off at the post office or give it to your postal carrier.
    • Please seal the package securely and affix the Flex Label provided on the bottom of your customer receipts. The Flex Label cannot be used for shipments outside the continental U.S. or for gift exchange or group sales.
  • Ship on Your Own: Customers can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:
    • Your name and billing address
    • The name, address and ZIP code of the person who placed the order, if it was a gift
    • The original purchase price and approximate date of the purchase
    • The item number of the merchandise, if available

Our return address is:

  • J.Crew Returns
  • 3 Ivy Crescent
  • Lynchburg, VA 24513
  • Click here to print a return label.

U.S. fine jewelry purchases
Fine jewelry purchased by phone or online may be returned by mail within 60 days of original purchase for refund or exchange. Unfortunately, fine jewelry items cannot be returned to J.Crew store locations. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Engraved or personalized items cannot be returned or exchanged. Customers may ship their items back on their own or use the J.Crew Flex Label as outlined above.

United Kingdom customers
Orders shipped to the United Kingdom may be returned for a full refund or exchange within 60 days of original purchase to any of our UK retail stores, by emailing julie@jcrew.com or by calling 0808 234 3686 to initiate a Return Merchandise Authorization. Julie and her team will provide you with instructions on where returns should be shipped. If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges. However, if you cancel your order within 14 days under the Distance Selling Regulations, we will refund the purchase price of the items canceled and the delivery charges. Monogrammed or personalized items cannot be returned or exchanged. Your UK statutory rights are not affected by our return policy. At this time, United Kingdom stores cannot accept returns of any international customer orders that are shipped to a destination other than the United Kingdom.

Japan customers
Orders shipped to Japan may be returned within 60 days of original purchase by emailing ritsuko@jcrew.com to initiate a Return Merchandise Authorization, which is required to process a return. Ritsuko and her team will provide you with instructions on where returns should be shipped. If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges. Monogrammed or personalized items cannot be returned or exchanged. Click here to view FAQs about orders to Japan.

香港顧客
訂購運至香港的商品可於購買日起 60 日內退回至我們在香港的任一間分店,以獲得全額退款或換貨。如需透過郵寄退貨,請發送電郵至 julie@jcrew.com 或致電 800 96 2399 開始商品退貨授權程序,這是退貨的必要手續。 Julie 與她的團隊將會提供協助,告知您商品應當退回何處。如果您選擇退回某項物品,我們的電子商務合作夥伴 Borderfree 將會就原商品價格與稅金,以原貨幣及當初下定之匯率退款給您。請注意您仍應支付運費。字母花押或個人化商品恕無法退換貨。目前,香港的營銷店面尚無法接受任何國際顧客香港以外訂單的退貨。

Canada customers
Orders placed at jcrew.com or by phone cannot be returned or exchanged in stores. If for any reason you are not satisfied with your online purchase, please send the item back to us at the address below within 60 days of original purchase using any trackable method, at your expense. Monogrammed or personalized items cannot be returned or exchanged. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the original packing slip, please include the following information with your return:

    • Your name and billing address
    • The name, address and ZIP/postal code of the person who placed the order, if it was a gift
    • The original purchase price and approximate date of the purchase
    • The item number of the merchandise, if available

Our return address is:

J.Crew Returns
3 Ivy Crescent
Lynchburg, VA 24513
Click here to print a return label.

Other international customers
Orders placed at jcrew.com or by phone cannot be returned or exchanged in stores. Monogrammed or personalized items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase, email julie@jcrew.com within 60 days of original purchase to initiate a Return Merchandise Authorization, which is required to process a return. Julie and her team will provide you with instructions on where returns should be shipped. If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

factory store purchases

J.Crew Factory merchandise purchased in a J.Crew Factory store may be returned to any J.Crew Factory store location within 30 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. J.Crew Factory merchandise cannot be returned to a J.Crew retail location.

factory phone and internet purchases

J.Crew Factory merchandise purchased by phone or online may be returned to any U.S. J.Crew Factory store within 60 days of original purchase for refund or exchange. Unfortunately, J.Crew Factory phone and Internet purchases cannot be returned to J.Crew Factory or J.Crew store locations in Canada. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. Customers may choose to ship their items back on their own or using the J.Crew Flex Label as outlined above under J.Crew phone and Internet purchases.

price adjustment

J.Crew gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

contact us

For all U.S. and Canada inquiries, contact us at 800 562 0258 or contactus@jcrew.com.
For Japan-related inquiries, email ritsuko@jcrew.com.
For United Kingdom inquiries, please contact 0808 234 3686 or julie@jcrew.com.
For all other international inquiries, contact us at julie@jcrew.com.