• J.CREW ONLINE AND PHONE ORDERS

    U.S. Return and Exchange Policy

    J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to a J.Crew store. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged.

    Marketplace
    Items delivered by our Marketplace vendors must be returned directly to them and will not be accepted at J.Crew stores or the distribution center. To return your items, please follow the instructions enclosed in your package. You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed.

  • Returns

    Bring your invoice or receipt to any J.Crew store for refund or exchange, in accordance with our policy.

    Ship Your Return
     •  Start your return process here.
     •  The cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
     •  Once we receive your return, we will refund the purchase amount to the original form of payment.    Please allow up to two weeks for your return to be processed.

  • Exchanges

    Bring your invoice or receipt to any J.Crew store to exchange your purchase, in accordance with our policy.

    Ship Your Exchange
    Our Prepaid Return Service
     •  Start your return process here.
     •  Place a new order online for a replacement item.
     •  Once we receive your return, we will refund the purchase amount to the original form of
       payment. Please allow up to two weeks for your return to be processed.

  • Returning or Exchanging a Gift

    Returns
    Bring your gift receipt to any J.Crew store to return merchandise received as a gift, in accordance with our policy. Requests to return merchandise received as a gift must be accompanied by a gift receipt.

    Ship Your Return
     •  Start your return process here.
     •  The cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
     •  Once we receive your return, we will refund the purchase amount to a J.Crew E-gift Card.

    Exchanges
    Bring your gift receipt to any J.Crew store to exchange merchandise received as a gift, in accordance with our policy.

    Ship Your Exchange
     •  Start your return process here.
     •  Place a new order online for a replacement item.
     •  Once we receive your return, we will refund the purchase amount to a J.Crew E-gift Card.

  • International Customers

    International Return and Exchange Policy
    J.Crew gladly accepts returns or exchanges of merchandise purchased online to any retail store in the country to which the merchandise was shipped. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase, email julie@jcrew.com, or ritsuko@jcrew.com for Japan customers, within 30 days of original purchase to initiate a return. Julie and her team will provide you with instructions on where returns should be shipped. If you choose to return an item, our e-commerce partner, UPS i-parcel, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees and original shipping charges.

    • United Kingdom Customers

      Orders shipped to the United Kingdom may be returned for a full refund or exchange within 30 days of original purchase to any of our UK retail stores, by emailing julie@jcrew.com or by calling +1 0808 234 3686 to initiate a return. If you choose to return an item, our e-commerce partner, UPS i-parcel, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges. However, if you cancel your order within 14 days under the Distance Selling Regulations, we will refund the purchase price of the items canceled and the delivery charges. UK statutory rights are not affected by our return policy. At this time, United Kingdom stores cannot accept returns of any international customer orders that are shipped to a destination other than the United Kingdom.

    • Hong Kong Customers

      J.Crew gladly accepts exchanges of unworn, unwashed, undamaged or defective merchandise purchased in our Hong Kong retail stores within 21 days of purchase with the original receipt. Refunds and cross-border returns are not permitted. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Undergarments, swimwear, eyewear, watches, or final sale items cannot be returned or exchanged.

      香港顧客 訂購運至香港的商品可於購買日起 30 日內退回至我們在香港的任一間分店,以獲得全額退款或換貨。如需透過郵寄退貨,請發送電郵至 julie@jcrew.com 或致電 +1 800 96 2399 開始商品退貨授權程序,這是退貨的必要手續。如果您選擇退回某項物品,我們的電子商務合作夥伴 UPS i-parcel 將會就原商品價格與稅金,以原貨幣及當初下定之匯率退款給您。請注意您仍應支付運費。字母花押或個人化商品恕無法退換貨。目前,香港的營銷店面尚無法接受任何國際顧客香港以外訂單的退貨。

    • Japan Customers

      Orders shipped to Japan may be returned within 30 days of original purchase by emailing ritsuko@jcrew.com to initiate a return. If you choose to return an item, our e-commerce partner, UPS i-parcel, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

  • J.Crew Retail Store Purchases

    J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Outside North America, we cannot accept cross-border returns. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged.

  • J.Crew Factory Orders

    Online and Phone Orders
    J.Crew Factory accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. Orders also cannot be returned to J.Crew Factory locations in Canada. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

    Store Purchases
    J.Crew Factory merchandise purchased in a J.Crew Factory store may be returned to any J.Crew Factory store location within 30 days of original purchase for refund or exchange. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

  • Contact Us

    For all U.S. inquiries, contact us at +1 800 562 0258 or help@jcrew.com.
    For Canada inquiries, contact us at +1 800 205 7960 or julie@jcrew.com.
    For Japan inquiries, contact us at ritsuko@jcrew.com.
    For United Kingdom inquiries, contact us at +1 0808 234 3686 or julie@jcrew.com.
    For all other international inquiries, contact us at +1 434 385 5775 or julie@jcrew.com.

  • FAQs