Returns & Exchanges

Online and Phone Orders

Start a Return: Click here to start a return for U.S. orders and generate a prepaid label (no printer required).

  • When using our prepaid label $7.50 will be deducted from your refund.
  • Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
  • Online and phone purchases can also be returned in store, in accordance with our policy.
  • Need an exchange? Follow steps above and place a new order for your replacement item(s).

U.S. Return and Exchange Policy

J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to a J.Crew store. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Items delivered by our Marketplace vendors must be returned directly to them by following the instructions enclosed in your package and will not be accepted at J.Crew stores or the distribution center. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged.

Click here to start your return and generate a prepaid label (no printer required).
  • When using our prepaid label $7.50 will be deducted from your refund.
  • Once we receive your return, we will refund the purchase amount to a J.Crew E-gift Card.
  • In stores, requests to return or exchange merchandise received as a gift must be accompanied by a gift receipt. We will refund the purchase amount to a J.Crew Gift Card.
  • Need an exchange? Follow steps above and place a new order for your replacement item(s).

International Return and Exchange Policy

J.Crew gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here to initiate a return. If you choose to return an item, our e-commerce partner, eShopWorld, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees and original shipping charges.

CountryReturn Fee
CanadaUSD 23.00
Great BritainUSD 50.00
Hong KongUSD 45.00
AustraliaUSD 43.00
DenmarkUSD 55.00
FranceUSD 50.00
ChinaUSD 60.00
JapanUSD 46.00
Other countriesUSD 53.00
United Kingdom Customers

If you cancel your order within 14 days under the Distance Selling Regulations, we will refund the purchase price of the items canceled and the delivery charges. UK statutory rights are not affected by our return policy.

J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged.

Online and Phone Orders

J.Crew Factory accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. Orders also cannot be returned to J.Crew Factory locations in Canada. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

Store Purchases

J.Crew Factory merchandise purchased in a J.Crew Factory store may be returned to any J.Crew Factory store location within 30 days of original purchase for refund or exchange. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.

If you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method.

No—items can only be returned to the brand from which they were purchased.

Start your return process here to receive a return label.

Online and phone purchases, including orders placed in stores for delivery, that shipped to a U.S. address may be returned to any J.Crew store in the United States.

Yes. Returns can be processed by mail for items purchased in our retail stores within 30 days of original purchase. Please contact us for the appropriate mailing address and include a copy of your receipt in your return package.

Start your return process here and place a new order online for a replacement item. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

Yes. Start your return process here for each order. Please be sure to include all return packing slips in the package. The credit for each order will be processed separately.

Bring your gift receipt to any J.Crew store for a refund, in accordance with our policy. To mail a gift return, start your return process here.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

Items delivered by our Marketplace vendors must be returned directly to them and will not be accepted at J.Crew stores or the distribution center. To return your items, please follow the instructions enclosed in your package. You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed.