1. How long does it take to process the return?
2. How long does it take to receive my refund?
3. Do you offer price adjustments?
4. How do I return items delivered by a Marketplace vendor?
5. How does trade in work for J.Crew Always?
6. Is there is a return fee?
7. Can I return a J.Crew item to a J.Crew Factory store (and vice versa)?
No—items can only be returned to the brand from which they were purchased.
8. How do I request a return label?
Start your return process here to receive a return label.
9. Can I return my items to a store?
10. Can I return my store purchase through the mail?
11. How do I make an exchange?
12. Can I include multiple orders in the same package?
13. How do I return a gift?
14. Can I cancel my order after it is placed?
15. Can I change my shipping address or payment method after my order is placed?
16. Do you offer discounts for students and teachers?
Yes. Please see here for more details.