For J.Crew Credit Card purchases, we offer complimentary standard alterations on the following full-price merchandise (except leather, suede and beaded fabrics) purchased in a retail store, on or by phone:

  • Men's and Women's pants—hems, including cuffed bottoms
  • Men's and Women's jackets—sleeves, at cuff only (not from shoulder)
  • Skirts—straight hems

This offer is not available on any sale items or any J.Crew Factory merchandise. Alterations can only be processed and completed in retail stores. Due to the complexity of the pieces, we are unable to offer alterations services on special occasion merchandise.