Contact Us

For questions about orders, please include your order number and the name and postal code of the billing address.

US Orders

Telephone

7am-11:59pm ET, seven days a week at 800 562 0258.

Twitter

Tweet us Monday through Friday, 8am to 11:59pm ET, @jcrew_help

Fax

434 385 5750 for order forms or questions.

Mail

J.Crew Customer Relations
One Ivy Crescent
Lynchburg, VA 24513-1001

Live Chat

We’re available every day, from 9am to 11:59pm ET.

Looking for a J.Crew Stylist?

Email stylist@jcrew.com or call 800 261 7422. It's totally complimentary.

International Orders

Canada and Other Select International Destinations

Email julie@jcrew.com or call 434 385 5775.

Japan

Email ritsuko@jcrew.com.

AT&T direct toll-free service dialing codes for Japan are:

Japan (JT) 00 441111, Japan (IDC) 00 6655111, Japan (KDDI) 00 539111.

Corporate Partnerships