For questions about orders, please include your order number and the name and postal code of the billing address.

US ORDERS

BY EMAIL

contactus@jcrew.com

BY LIVE CHAT

We’re available every day, from 9am to 11:59pm ET.

BY TELEPHONE

24 hours a day, seven days a week at 800 562 0258.

ON TWITTER

Have a question? Tweet us Monday through Friday, 8am to 11:59pm ET, @jcrew_help.

BY FAX

434 385 5750 for order forms or questions.

BY MAIL

J.Crew Customer Relations
One Ivy Crescent
Lynchburg, VA 24513-1001

LOOKING FOR A VERY PERSONAL STYLIST?

Email verypersonalstylist@jcrew.com or call 800 261 7422. It's totally complimentary.

SPEAK WITH OUR WEDDING SPECIALIST

Email Ashley at ashley@jcrew.com or call any one of our wedding specialists at 800 205 3877.

INTERNATIONAL ORDERS

Canada and Other Select International Destinations

Email julie@jcrew.com or call 434 385 5775.

Japan

Email ritsuko@jcrew.com.
AT&T direct toll-free service dialing codes for Japan are:
Japan (JT) 00 441111, Japan (IDC) 00 6655111, Japan (KDDI) 00 539111.