Reviews
Fits slightly small based on
9 customer reviewsFilter reviews 1 - 6 of 9 Reviews
What customers are saying:
Many customers appreciated the product’s comfort and style, but most were disappointed by unexpected order cancellations and little explanation. Several customers noted that items on backorder or pre-orders were suddenly canceled without clear communication or updates on stock levels. They suggested improving communication and transparency about inventory and order statuses to offer a smoother purchasing experience. Overall, customers see the potential in the product and are hoping for better service and clearer notifications about availability in the future.
Generated from the text of customer reviews.
DCDNYC
Review submitted for promo eligibility.
Age: 35 to 44Fits true to size
Cancelled order
September 2, 2024Preordered these and also received a cancellation without explanation. Disappointed.
Helpful?Response from J.Crew
September 4, 2024Oh no! We've reached out via email to help.
deedaaa
Review submitted for promo eligibility.
Fits small
feel deceived
September 2, 2024Really J Crew? Is canceling orders over a month later with no explanation standard practise now? These Reebok's were pre-ordered in June and got a cancelation email on July 31 with zero explanation. Not even an email from customer service offering to honor a replacement item. This is just plain false advertising!
Helpful?Response from J.Crew
September 4, 2024So sorry to hear about this - we've reached out via email to help.
AlexAaa
Review submitted for promo eligibility.
Age: 25 to 34Body type: HourglassHeight: 5'4"Size Purchased: 6.5Fits true to size
Cancelled Order
July 31, 2024I ordered these seemingly at the same time as everyone else, and just today, I received a cancellation. These were a pre-order, so I’m not sure how the stock was low. This makes two cancellations from J.Crew in one week. What is going on?
Helpful?Response from J.Crew
August 2, 2024Oh no - we've reached out to help.
La24
Fits true to size
Cancelled
July 31, 2024My order was cancelled, as well! I placed my order over 3 weeks ago. I’ve been waiting on the back order. I got an email this morning saying CANCELLED. SOOOO disappointed! As others have mentioned, there was no indication that they were low in stock when I placed the order.
Helpful?Response from J.Crew
August 2, 2024So sorry to hear about this - we've reached out via email to help.
Tlew58
Review submitted for promo eligibility.
Age: 35 to 44Fits true to size
Feeling Deceived
July 27, 2024I have been waiting on this order for a month with no updates on imagined time it will come except an email saying it has been delayed. If they don’t have it in stock they shouldn’t list it. I wouldn’t have ordered the other items on my order without these shoes drawing me in. I feel I have been had and am still waiting…
Helpful?Response from J.Crew
July 29, 2024Oh no! Sent an email your way to help.
Ericowww
Fits true to size
Annoyed
July 27, 2024As the other two posters on here, I too placed an order with the message only being that the item was on backorder and would be shipped later in the month. Except instead, later in the month they just cancelled the order. If this was a pricing error, then that needs to be communicated. Or they need to keep better stock of their inventory. Though I find it suspicious that two others also had similar issues. These were supposed to be for my step-daughter for back to school and if I had known they were out of stock, I would have taken advantage of other sales that were going on at other stores at the time.
Helpful?Response from J.Crew
July 28, 2024Oh no! Sent an email your way to help.