To our J.Crew community,We hope you’re staying safe and healthy. These are uncertain times, but we continue to be inspired by the stories of hope and perseverance from around the world.

We’ve now reopened the majority of our stores, taking into account local, state and federal guidelines. Please rest assured that we are committed to safely accommodating our customers and associates, as your health is our first priority. We know that shopping will feel a little different, but we’re still committed to providing a great experience. For more information about your nearest store, please go to our store locator.

You can find us 24/7 at jcrew.com and jcrewfactory.com and on our social channels to help with anything you need.

Thank you for being a loyal customer and a valued member of our J.Crew community.
FAQs

Are there any changes to store hours?
We may be operating on alternative or shorter hours based on local legal requirements and business conditions. Visit our store locator page to check on the status of a store near you.

What precautions is J.Crew taking in stores?
  • Social distancing
    We’re practicing social distancing. Please help us by staying six feet away from other shoppers.
  • Limiting store capacity
    Due to recent regulations and to ensure enough space for social distancing, we’re only allowing a certain number of people in each store at one time, which means you may have to wait to enter. We really appreciate your patience.
  • Limiting store hours
    Many of our stores will have updated hours to allow us extra time to sanitize everything properly.
  • Wearing face masks
    We’re requiring customers to wear masks before entering the store—for your own health and safety, as well as the safety of others.
  • Cleaning frequently
    We’re sanitizing all high-touch surfaces with disinfectant frequently while the store is open, in accordance with the CDC’s guidelines.
  • Contactless checkout
    We’ve installed plastic dividers around our cash register areas, as well as touch-free PIN pads.
  • How you can help
    Please use your best judgment. If you’re not feeling well, have a fever or other flu-like symptoms, we ask that you please stay home.

What precautions are you taking at your shipping facilities? How are you keeping your employees safe there?
We follow the CDC’s guidelines with regular deep cleanings of the facility, and our team wipes down all high-touch surfaces throughout the day with disinfectant. We practice social distancing by reducing the number of people in the facility through shifts and dividing breaks across teams. We maintain six feet between workstations at all times. For any team members who may be sick or feeling ill, we require them to stay home.

Should I expect a delay with my order?
You may experience shipping delays, as we have implemented a social distancing plan as a precaution for the teams in our distribution centers, and this may temporarily slow down processingS.

Has your return policy changed?
Orders placed between May 1st and June 10th will have a 60-day return policy. Orders placed June 10th or later will have our standard 30-day return policy. Please allow additional time for your return to be processed as we have implemented additional precautions in our warehouse to ensure the safety of our team.