Terms and Conditions for the J.Crew Passport Membership Program
Last Updated: August 2, 2022

PLEASE READ THE FOLLOWING CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION PROVISION. IN ADDITION, ARBITRATION PRECLUDES YOU FROM SUING IN COURT OR HAVING A JURY TRIAL.

For information about how Company collects, uses, shares, and otherwise processes information about Members, please see our Privacy Policy. If you are a resident of California, see our Notice of Financial Incentives. For the most up-to-date terms, please visit https://www.jcrew.com/l/loyalty-terms-conditions

MEMBERSHIP
The J.Crew Rewards customer loyalty program (“the Program”) is offered by J.Crew Group, LLC. (“Company” or “Us”) to customers making purchases at J.Crew or J.Crew Factory (collectively “Stores”) and their online sales channels (collectively “Websites”). Company will extend certain perks and privileges as described in more detail below, and additional offers that may be extended from time to time. These terms and conditions (hereinafter “Terms and Conditions”) form the agreement (the “Agreement”) between you (“Member” or “you”) and Company with respect to the Program. When accessing the Program or the Websites, you are also subject to the applicable Website terms of use, including the J.Crew Website Terms of Use. To the extent there are conflicts between this Agreement and any Website terms of use, this Agreement will control.

These Terms and Conditions are separate and independent from the J.Crew Credit Card Account Agreement (the “Account Agreement”), which governs the use of the J.Crew Credit Card (the “Card”). In the event of any conflict between these Terms and Conditions and the Account Agreement, these Terms and Conditions will control in any matter relating to the Program.

MEMBERS’ ACCEPTANCE OF TERMS
By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions and the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.

COMPANY’S RIGHT TO CHANGE/CANCEL PROGRAM AND/OR TERMS
Company may, at its discretion, alter, limit or modify the Program structure or any other feature of the Program, including but not limited to the tiers, Rewards (defined below) or other benefits under the Program; how Points (defined below), Rewards or other benefits are earned, calculated or redeemed; or the expiration date of Points or Rewards. Company reserves the right to change or modify these Terms and Conditions or terminate the Program at any time, for any reason, without prior notice. Company will post any additional Program details and updates to Program (including these Terms and Conditions) here and then update the “Last Updated” date above. Company may also email you about any such changes. Your continued participation in the Program will confirm your acceptance of such changes.

MEMBERSHIP ELIGIBILITY
Program is open to U.S. residents at least 18 years of age within the 50 United States and District of Columbia. It is free to join as a Member (no initial purchase is required to do so). Membership is limited to individuals only and is limited to one account per individual. Membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its discretion.

MEMBERSHIP ENROLLMENT
Individuals can enroll by creating an account in a Store or at jcrew.com or jcrewfactory.com. Member must provide complete and accurate enrollment information. Participating in the Program will constitute agreement to these terms and conditions. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Company may choose to offer sign-up incentives and enrollment promotions from time to time. Member may advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting My Details and updating their Member account. J.Crew Credit Card holders will not be automatically enrolled and must register for the Program or already have an existing account with jcrew.com or jcrewfactory.com or a profile with Stores in order to receive Program benefits

PROGRAM COMMUNICATIONS
Unless Member has opted out of receiving marketing communications, Company may (at its option) communicate with Members about marketing via mail, email, and other channels, including about special Member promotions, offers and more. Company may also use these channels to communicate Member tier status, notify Member when they are eligible for a benefit or Reward (defined below), communicate Program changes and more at Company’s discretion. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.

EARNING POINTS
Members will receive rewards points (“Points”) on their Member account through Eligible Purchases (defined below) and participation in other special programs and promotional offers that may be announced by Company or its third-party partners from time to time. Additional terms, requirements and details for earning Points follow.

Eligible Purchases: Purchases of merchandise and/or services (after promotional offers have been applied, before taxes and shipping charges have been applied and minus returns, refunds or credit adjustments, rounded to the nearest dollar) made at any Store in the United States or online at a Website and shipping to the continental U.S. and U.S. P.O. Boxes (“Eligible Purchases”) count toward Member’s Point accrual and tier status. Eligible Purchases must be made while linked to Member’s J.Crew account.

As of the “Last Updated” date specified above, Members using their J.Crew Credit Card will receive two Points for each one dollar ($1 USD) of Eligible Purchases at Stores or Websites so long as their Credit Card account (“Account”) is in Good Standing. “Good Standing” means (1) your Account is open to new charges and not over your credit limit, (2) your Account is not more than 60 days past due or otherwise in default, (3) your Card is not flagged as lost, stolen, or fraudulent according to the Bank’s records, (4) your Account is not in a hardship or workout program, and (5) you are not subject to a credit counseling arrangement relating to your Account. J.Crew Credit Card purchases are also subject to the J.Crew Credit Card terms and conditions which can be found at https://c.comenity.net/jcrew/pub/Home.xhtml. Members using any form of tender other than a J.Crew Credit Card will receive one Point for each one dollar ($1 USD) of Eligible Purchases at Stores or Websites (in all instances, number of points earned subject to change; check back here for details). Use of gift cards and Rewards will not result in Points.

Exclusions from Eligible Purchases: Points will not be awarded on unauthorized or fraudulent purchases. The amount of a purchase made with gift cards, Rewards, and/or free benefits under the Program as method of payment will not be applied to Member Point accrual or tier earnings. Points will not be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. Additional items may be excluded from Point, tier, and Rewards accumulation at the sole discretion of Company.

Email Address: A current, valid email address is required for a Member to be able to participate and receive Points in connection with the Program.

Identification at Transaction: Members must identify themselves with their applicable Member account email address to receive credit and/or perks and privileges for Eligible Purchases made at participating Stores and Websites. Specifically, Member must provide the email associated with his/her Membership to the cashier at a participating Store or sign into their online account before checkout for online transactions on a Website in order to receive spend credit and/or benefits.

Processing of Points: Points accumulated through Eligible Purchases will be processed and awarded to the Member’s account 30-45 days after (i) in-store purchase or (ii) the jcrew.com or jcrewfactory.com ship date.

Promotional Offers: Other special programs and promotional offers for earning Points may be made by Company, its agents or third-party partners from time to time in Company’s discretion. Such offers will also be subject to the terms and conditions specified in the promotional offer.

J.Crew Credit Card Authorized Users: Points accrued by a Member who is an authorized user of a J.Crew Credit Card Account will be applied to the individual Member’s account.

Point Balance: Members may view their Point balance at any time by visiting their Member account page.

RETURNS
Merchandise returns must be made in accordance with Company’s return policy available at J.Crew Returns & Exchanges or Factory Returns & Exchanges. Upon the return of an item accepted by Company, the spend amount and Points applied to Member account for the purchase will be deducted from that Member’s account as the Points are forfeited with the returned merchandise. For purchases made by redeeming Rewards, if the merchandise is returned, the Rewards will be forfeited.

TIER STATUS
Following initial tier placement, Program tier status is based on Member’s total spend on Eligible Purchases (which exclude gift card/Rewards) during the preceding calendar year, between January 1 and December 31. Following the conclusion of that qualifying calendar year, Member tier status will be valid for the next calendar benefit year after qualification. Annual tier assignments occur in January of each year. Members will be upgraded during the benefit year if their qualifying spend exceeds their tier threshold. Members should allow 30-45 days for purchases to process before Member is placed into a different loyalty tier. Any member with an open J.Crew Credit Card account will be automatically upgraded from the Green Access tier to Navy Access tier, regardless of the amount of total spend (no upgrades are given from Navy Access tier to Gold Access tiet; the J.Crew Credit Card must remain open during the applicable calendar year to keep the upgraded tier status), A summary of the tiers and benefits follows:

BenefitsGreen Access tierNavy Access tierGold Access tier
Customer Spend Required
(Calendar Year)
Free to joinSpend $500+Spend $1,000+
Shipping (J.Crew.com Only)Free standardFree standardFree expedited
Birthday Offer$10 offer$15 offer$20 offer
Early Exclusive Access
Points and Rewards
Bonus Points for Cashmere2x3x
Bonus Points Days2x3x
Free
Monogramming/Personalization
Invitations to Special Events


PROGRAM BENEFITS AND DETAILS
In addition to any other requirement and/or limitation that may be communicated to Members at the time a benefit is offered, the following will apply (provided the current advertised tier requirements are met):
  • Birthday Offer
    Members must have a valid birthday on file with Member’s registered J.Crew customer account at least one week before birthdate and be opted in to receive marketing communications. Additional terms and conditions may apply.

  • Free Standard Shipping
    Free shipping valid at jcrew.com on orders shipping to the continental U.S. and U.S. P.O. Boxes only. Members not using a J.Crew Credit Card must be signed into their J.Crew Rewards account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Free shipping will be automatically applied at checkout. See jcrew.com for full shipping details. Terms of offer are subject to change.

  • Bonus Points
    Members in the specified tiers may receive bonus Points on certain days based on your tier at time of purchase (one or two incremental Points per dollar spent). Bonus Points on purchases of cashmere will also be received based on your tier at time of purchase (one or two incremental Points per dollar spent). Such bonus Points offers will also be subject to the terms and conditions specified in the promotional offer.

  • Free Monogramming Offer
    Valid on full-price monogrammable J.Crew branded apparel and accessories purchased in J.Crew Stores, at jcrew.com, or by phone order. Offer cannot be redeemed for cash. Personalized items cannot be exchanged or returned. Valid in the U.S. only. Terms of offer are subject to change.

  • Other Benefits
    Members may receive early or exclusive access to sales, offers, and products, and certain tiers may be eligible for invitations to special events.

  • REDEEMING POINTS
    Points will accumulate toward rewards, the means by which will be described in these Terms and Conditions and/or related promotional offers. Earned Points are converted into promotional redemption rewards dollars (“Rewards”) as follows: 200 points = $5 in Rewards. Once 200 Points are earned, $5 in Rewards will be issued and 200 Points will automatically be deducted from Member’s account. Member may redeem their Rewards when purchasing items and/or services either (1) at a Store by giving the Company associate your Member account email address and requesting redemption; (2) online at a Website by selecting the Rewards box at checkout; or (3) via the Contact Center for phone orders. If Member elects to redeem their Rewards, the value of the Rewards will be deducted from the total price of the Member’s purchase of items from a Store or a Website. The full value of the Rewards redeemed will be removed from your account even if the cart value is lower than the Rewards value. Points and Rewards will expire as set forth below.

    Rewards are solely promotional and will not be paid out in cash or store credit. Company may, at any time and without notice, change the Points earning and redemptions procedures and offerings, including the conversion rate between Points and redemption dollars.

    Rewards may only be redeemed once. In the event of a return of merchandise purchased using a reward, the reward will be forfeited.

    Rewards may not be applied to the purchase of gift cards.

    To the extent allowed by applicable law, we may cancel any accumulated Points if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us.

    EXPIRATION OF POINTS
    Points that are not converted into Rewards will expire 365 days after issuance on a rolling basis. Points converted into Rewards (see “Redeeming Points” above) will be removed from member’s Points balance.

    EXPIRATION OF REWARDS
    Rewards will expire ninety (90) days after issuance.

    RIGHT TO REVOKE
    Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole opinion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud. In the event that Company cancels your membership or terminates the Program for any reason, all Points, rewards or other benefits earned on your Member account will be forfeited.

    OPT OUT
    Your participation in the Program is voluntary and you may withdraw at any time by contacting us at help@jcrew.com or 1-800-562-0258. In the event that you opt-out of the Program, you will not be able to able to access your Points, Rewards or other benefits earned on your Member account.

    NO TRANSFER
    Program benefits or Member accounts may not be merged, transferred, purchased, sold, assigned, auctioned or traded, including by death or as part of a domestic relations matter. Doing so will void the Member account. Program Points, rewards and/or benefits have no cash value, are not exchangeable for cash and may not be used as payment of any outstanding obligation to Comenity Bank or its affiliates.

    TAXES
    Member is responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from Member's participation in the Program.

    GOVERNING LAW
    These Terms and Conditions, the relationship between you and the Company, and Company’s Program, shall be governed by, construed, and enforced in accordance with the laws of the State of New York, without giving effect to any conflict of law provisions.

    MANDATORY ARBITRATION OF ALL DISPUTES; NO CLASS ACTIONS
    ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR COMPANY’S PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW YORK, NEW YORK. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE CONSUMER ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION. AS LIMITED BY THE FAA, THESE TERMS AND THE AMERICAN ARBITRATION RULES, THE ARBITRATOR WILL HAVE EXCLUSIVE AUTHORITY TO MAKE ALL PROCEDURAL AND SUBSTANTIVE DECISIONS REGARDING ANY DISPUTE AND TO GRANT ANY REMEDY THAT WOULD OTHERWISE BE AVAILABLE IN COURT, INCLUDING THE POWER TO DETERMINE THE QUESTION OF ARBITRABILITY, THE ARBITRATOR’S AWARD SHALL BE BINDING AND FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, COMPANY AND MEMBER UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. COMPANY AND MEMBER FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF EITHER YOU OR COMPANY HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS HELD BY THE OTHER, IN WHICH CASE EITHER MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF NEW YORK. MEMBER CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.

    LIMITATION ON DAMAGES; OTHER LIMITATIONS
    To the fullest extent permissible under applicable law, Company is not responsible or liable for any direct, indirect, incidental, consequential or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Members’ participation in the Program. This applies even if foreseeable or even if Company has been advised of the possibility of such damages. In New Jersey, this limitation applies only to claims based on breach of warranty.

    Company is not responsible for (a) any loss or misdirection of, or delay in receiving, any application, redemption requests, Points, Rewards, or Member benefits; (b) theft or unauthorized redemption of Points, Rewards, Member benefits or use of Points, Rewards, or Member benefits; (c) any acts or omissions of third parties; or (d) any errors made or published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, and errors in the adding, subtracting, crediting, and/or debiting of Points or Rewards to/from Member accounts. Company reserves the right to correct (with or without notice) any such errors.

    Unless otherwise required by law or Comenity agreements with you, neither Comenity Bank, nor any of Comenity’s or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with (a) any termination of, change in, or suspension of the Program; (b) any claim relating to products purchased using any reward obtained through the Program; (c) any loss, damage, expense or inconvenience caused by any occurrence outside of Comenity’s control; or (d) any taxes that you incur as a result of receiving or redeeming Points.

    NO WARRANTIES
    Comenity Bank does not: (a) endorse rewards or products or services purchased from Company using rewards; (b) make any express or implied warranty regarding rewards or products or services purchased from Company; (c) guarantee the performance of rewards or products or services purchased from Company; or (d) offer, operate or control rewards offered through this Program.

    INTELLECTUAL PROPERTY
    All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “Company Intellectual Property”) are owned by Company and may be registered in the United States and internationally.

    QUESTIONS
    For all questions about the Program or your Member account, please contact us at 1-800-562-0258 or contactus@jcrew.com.